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商品編號： 9-916-503 出版日期： 2016/01/28 作者姓名： Shapiro, Roy D.;Morrison, Paul E. 商品類別： Operations management 商品規格： 12p 再版日期： 地域： United States 產業： Health care services;Hospitals 個案年度： -
商品敘述：
Dr. Julia Connors has a busy, successful cataract clinic and wants to expand to meet demand. She is considering two alternatives: keeping her physical facility as it is and extending office hours, or renting additional space within her current building. The first appears to be less disruptive to operations but risks alienating her workforce. The second is more disruptive to current operations during construction and will require more capital investment. This case is designed to be taught in a single class session with students who have practiced process analysis.
涵蓋領域：
Capacity utilization;Health care delivery;Operations & processes;Process analysis;Process flow;Service management;Service system design;Yield management
相關資料：
HBS Brief Case Teaching Note, (5-916-504), 15p, by Roy D. Shapiro, Paul E. Morrison;Spreadsheet Supplement, (9-916-505), 0p, by Roy D. Shapiro, Paul E. Morrison;Spreadsheet Supplement, (9-916-506), 0p, by Roy D. Shapiro, Paul E. Morrison
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